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This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. You can stop any accounts from being brought over Outlook Not Sending or Receiving Email by adding them to the sync deny list. Please allow me a few minutes to review your question to ensure that I don't miss anything. Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption. Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing.

I need technical support with my 365 acct as I have a personal 365 acct and I also need to use a work Outlook Exchange

Once you have completed the steps to fix Outlook sync errors, kindly check if the error has been fixed or not. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records. The Users Processed count will be 0 is there are no users in the synced dataset after filtering. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list. You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings. We go above and beyond the average software reseller because we built our business on trust.

Built-in M365 Troubleshooting Tools

• This blog talks about the causes behind Outlook synchronization errors and a few solutions to fix Outlook sync issues.
• Please allow me a few minutes to review your question to ensure that I don't miss anything.
• The most common reason for missing users is that you've run a Test Sync, instead of a Manual Sync.
• You run the Microsoft consent process using an eligible M365 account after which you will be taken to the sync's setup wizard.
• Find out what to do if you are having issues with syncing users or groups from Microsoft 365.
• Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption.
• The Users Processed count will be 0 is there are no users in the synced dataset after filtering.
• I have multiple users experiencing sync errors with Outlook and office365.

As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. After performing these steps, Outlook’s all folders will be synced to the server. If this method doesn’t work for you, navigate to other solutions. Knowing the reasons behind the Outlook sync issues will help us to fix this problem and prevent issues in communication and workflow. There can be several reasons for the Outlook synchronization error.

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